Payday Loans Frequently Asked Questions

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About Payday Loans

Are you short on cash before payday? Don’t let that stop you from paying bills on time, taking care of an emergency expense, or meeting basic needs.

Yes. ACE treats each borrower as an individual customer, so spouses can apply for a separate loan.

Payday loans at ACE are available online and in our stores. See the listing below for information about available payday cash advance loan amounts by state, based on whether you apply online or in-store.

If you are approved, the loan amount you may borrow will depend upon your income and our standard underwriting criteria.1

Online

At an ACE Store

Payday loans are short-term loans (also referred to as cash advances by some) used to cover immediate expenses before your next payday.1 Unlike an installment loan, the balance of a payday loan is generally due in full on or near your next pay date.

As a consumer looking for online payday loans (or cash advance loans, another common term), consider how easy it is to apply and how quickly you need cash. Researching the history of different companies that offer payday loans online and reading customer service reviews about their personal loan products are good ideas.

ACE has been in the business of helping people with a variety of financial services for more than 50 years. We understand how hard you work each week to pay bills and make ends meet. We also know that unexpected expenses come up. That’s why we want to make applying for a payday loan online as user-friendly as possible when consumers need to borrow money.

Application Process

You do not have to be employed and you may be retired, but you must have a steady source of recurring income payments.

ACE Cash Express may obtain information from a non-traditional consumer reporting agency and the inquiry may affect your overall credit profile with the applicable agency, but it will not impact your FICO® Score.† 

ACE does not ask consumers to provide extensive credit history or require unnecessary paperwork, and ACE provides a quick loan decision. So don’t let a less-than-perfect credit score keep you from applying.

There’s no need to wait in a long, traditional bank line when you can (depending on your state) complete an application for a payday loan online in just a few minutes.

Apply Online
  1. Complete the online payday loan application.
  2. Receive an instant decision.1
  3. If you are approved, have loan proceeds delivered instantly to your debit card if eligible,2 or have money direct deposited into your bank account by the next business day, or depending on your state and if eligible, pick up cash the same day at one of our stores!1
Apply at an ACE Store

You may apply for a payday loan at one of our stores.

  1. Use the Store Locator to find a store near you and apply in person.
  2. Receive an instant loan decision.
  3. If approved, walk out with loan funds immediately!1

You’ll receive an instant loan decision when you apply for a payday loan online or in one of our stores.  

If you apply online and you are approved, ACE offers different ways to receive loan funds:

  • Instant Funding to a Debit Card: ACE’s Instant Funding to a debit card is our quickest way to receive your online loan proceeds, if you are eligible.2
  • Direct Deposit to a Bank Account: Get cash deposited directly into your bank account overnight.1
  • Pick Up Cash at an ACE Store: If you are eligible, visit your local ACE to get same-day cash pick-up.1

If you apply at an ACE store and you are approved, you’ll receive your funds immediately!1

No. We do not charge an application fee, regardless of the decision.

Our loan application is hassle-free and fast. The information requested when you apply may vary between applying for a payday loan online or in-store. Requirements may also vary by state.

Requirements When Applying for an Online Payday Loan

You:

  • Are 18 years of age or older.
  • Reside in the state you choose for your loan application.
  • Have a valid Social Security Number or Individual Taxpayer Identification Number.
  • Have a valid and active email address.
  • Are reachable by phone for application information verification purposes.
  • Provide proof of a steady source of recurring income, such as employment, disability, retirement, self-employment, or another income source.  
  • Provide proof of an active bank account that has been open for at least one month. California consumers must have proof of an active, personal checking account that has been open for at least one month. 
  • Are not currently a debtor in a bankruptcy case, nor intend to voluntarily file for bankruptcy relief.
  • Are not a member of the Army, Navy, Marine Corps, Air Force, or Coast Guard, serving on active duty under a call or order that does not specify a period of 30 days or fewer, a member of the reserves (including National Guard) on active duty, or a dependent of any such member. 

*All loans subject to approval pursuant to standard underwriting criteria.1

Requirements When Applying for an In-Store Payday Loan

You:

  • Are 18 years of age or older.
  • Have a valid, government-issued ID.
  • Have a valid and active email address, where applicable.
  • Provide proof of a steady source of recurring income, such as employment, disability, retirement, self-employment, or another income source.  
  • Provide proof of a bank account that has been open for at least one month. Debit cards or pre-printed checks may be accepted in your state as proof. Contact your local stores for details. Acceptable documents may vary by state. California consumers must have proof of an active, personal checking account that has been open for at least one month.
  • Are not a member of the Army, Navy, Marine Corps, Air Force, or Coast Guard, serving on active duty under a call or order that does not specify a period of 30 days or fewer, a member of the reserves (including National Guard) on active duty, or a dependent of any such member. 

*All loans subject to approval pursuant to standard underwriting criteria.1

A FICO Score, created by Fair, Isaac and Company, is a type of credit score used by some lenders to help them make credit-related decisions. FICO Scores are based solely on the information in consumer credit reports maintained by the three major credit bureaus: Experian, Equifax and TransUnion. By comparing your credit information to the patterns in hundreds of thousands of past credit reports, a FICO Score estimates your level of future credit risk.

Hard credit report inquiries to Experian, Equifax and TransUnion can negatively affect your FICO Score, especially if there are many credit checks in a short amount of time. At ACE Cash Express, we may obtain information from a non-traditional consumer reporting agency and the inquiry may affect your overall credit profile with the applicable agency, but it will not impact your FICO Score.

Payments and Cancellation Information

Payment plans and refinance options vary based on the state in which you originated your payday loan as well as your eligibility. The action you would take depends on whether you originated your loan at an ACE store or online.

  • If you originated your loan at an ACE store, call that store location to get more information about your options. You will need to go to the store in person to enter into a payment plan or refinance.
  • If you originated your loan online, call (866) 355-6815, and an associate will walk you through options for your account. If you decide to enter into a payment plan or refinance, you will be able to complete the necessary paperwork online.
Online

If you applied online, the amount you owe will be automatically withdrawn from your bank account on the day your loan is due (also called an ACH payment). If you prefer not to have your payment automatically withdrawn, you can pay using one of these methods:

  • Pay Online: Log into your loan payment center at www.myacepayments.com.
  • Pay Over the Phone: Call our 24/7 automated phone system at (866) 728-1808 or call Customer Service at (877)-ACE-CASH between 7:00 a.m. and 8:00 p.m. CT Monday  ̶  Friday, 8:00 a.m. and 7:00 p.m. CT Saturdays, or 10:30 a.m. and 7:00 p.m. CT Sundays. Convenience fee may apply.
  • Pay at an ACE Store: Depending on your state, you may also visit an ACE store to make a payment or pay off your loan. 
At an ACE Store

If you applied at an ACE store, go to the store where the loan was originated with cash on or before the due date. Depending on your state, you may also be able to pay online or by phone.

Loans at ACE come with a 72-hour satisfaction guarantee. If you change your mind about your loan, just return the principal within 72 hours and pay nothing more.

For Online Loans:

Send an email to internetops@acecashexpress.com with a request to cancel your contract, or call us at (877)-ACE-CASH.

For loans originated in Texas, you can also mail or deliver a signed and dated copy of the cancellation notice provided with your Credit Services Agreement, or other written notice, to:

ACE Cash Express
Attn: General Counsel
300 E. John Carpenter Fwy, Ste. 900
Irving, Texas, 75062

Please include your name and loan number with the cancellation notice. Once we receive your notice, we will transfer the principal directly from your bank account. The written notice must be postmarked within three days of signing the contract.

For In-Store Loans:

Return the proceeds from your loan to the store where your loan was originated. Depending on your state, you may also be required to sign a cancellation notice that was provided to you at the time of approval.

Your payday loan will generally be due on your next payday (loan duration is state-specific). If you are approved, the due date and other details will be outlined in the repayment terms of your loan agreement.

About ACE

Payday loans may not be your only option for quick cash in a financial emergency. Depending on your state, we may offer an installment loan product that might be a better fit for your personal loan needs.

Didn’t find the information you need? We would love to answer your questions! Call ACE Customer Service at 877-ACE-CASH, or email us at customerservice@acecashexpress.com.

ACE values your privacy and internet safety. Click here to read our privacy policy and online privacy policy. For California residents, see our California Privacy Policy to learn what personal information we collect and how it is used.

We make it easy to obtain cash when you need it most. Since 1968, ACE Cash Express has opened its doors to consumers looking for financial services. ACE delivers a broad range of financial products and services, including short-term consumer loans, card services, check cashing, money transfers, bill payments, and money orders.
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